Return & Refund Policy
Thank you for shopping with us. We value your satisfaction and aim to handle every order with care. Please review our Refund Policy below:
Refund Eligibility
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We offer refunds only, subject to case-by-case evaluation.
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All refund requests must be submitted via email within 30 days of receiving your order.
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Refunds are granted for issues such as:
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Defective or damaged products
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Incorrect items received
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Items significantly different from the description
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Refunds will not be issued for:
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Buyer’s remorse (change of mind)
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Incorrect sizing if the correct size was shipped
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Orders delayed due to carrier transit times, customs, or circumstances beyond our control
How to Request a Refund
To request a refund, please email us at info@stonepantry.com with the following details:
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Your full name and order number
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A clear description of the issue
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Supporting photos or videos (if applicable)
Our team will review your request within 2-3 business days and notify you of the outcome.
Important Notes
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Refund requests made after 30 days of delivery will not be considered.
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Approved refunds are processed to the original payment method within 5-10 business days.
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We reserve the right to decline refund requests that do not meet our policy guidelines.