Return & Refund Policy

Thank you for shopping with us. We value your satisfaction and aim to handle every order with care. Please review our Refund Policy below:

Refund Eligibility

  • We offer refunds only, subject to case-by-case evaluation.

  • All refund requests must be submitted via email within 30 days of receiving your order.

  • Refunds are granted for issues such as:

    • Defective or damaged products

    • Incorrect items received

    • Items significantly different from the description

Refunds will not be issued for:

  • Buyer’s remorse (change of mind)

  • Incorrect sizing if the correct size was shipped

  • Orders delayed due to carrier transit times, customs, or circumstances beyond our control

How to Request a Refund

To request a refund, please email us at info@stonepantry.com with the following details:

  1. Your full name and order number

  2. A clear description of the issue

  3. Supporting photos or videos (if applicable)

Our team will review your request within 2-3 business days and notify you of the outcome.

Important Notes

  • Refund requests made after 30 days of delivery will not be considered.

  • Approved refunds are processed to the original payment method within 5-10 business days.

  • We reserve the right to decline refund requests that do not meet our policy guidelines.